TERMS AND CONDITIONS

To protect you against our company failing we operate in the following way.
- We pay all suppliers, in advance of your travel dates, so that your bookings remain intact in any event.
- We retain all monies paid by guests in a client Account until you have returned from your safari.

The only slight risk therefore is if we fail between receiving your payment and us paying the supplier, if you are at all concerned we can arrange to provide confirmation that your booking has been made and that Suppliers have been paid in advance of your payment to us however we would charge 2% for this service and our usual terms regarding deposits would apply.

1. INSURANCE: The single most important condition of your booking is that you have full and comprehensive travel insurance. It is the customers responsibility to ensure they have full insurance cover from the moment that they place their order/reservation with Busanga Safaris and that the insurance covers the time periods before, during and after travel.
Some elements of our safaris have an inherently high risk factor involved for the customer E.g. Off road driving, contact with wildlife, horse riding and we take no responsibility for the consequences of the customer taking on such risks. Although we do personally test drive all the elements of our safaris to reassure our selves that everything is well run and safe, this is however not a professional opinion but our conclusion based on how much risk we are prepared to take. We insist as part of accepting your booking that you provide us with details including policy reference number and telephone contact number of your travel insurance policy.

A good insurance policy should include the following for your own benefit and peace of mind. Emergency medical evacuation & repatriation. and medical expenses, loss of theft of your belongings / baggage, expenses in the event of cancellation, and personal accident, please check for any exclusions.

2. FLIGHTS: * Busanga Safaris do not sell flights, When a clients asks us to arrange a flight on their behalf we do so as a service and we do not add profit although we may charge a small fee for so doing.
Our policy is to recommend payment for the tickets is made directly between customer and airline if this is not practical we first advise the client of the exact net cost as incurred, which subject to availability will have been described in our brochure information, and on receipt of that amount of funds from the client a booking will be made and tickets or booking numbers will be issued directly to the clients address. The contract here is between the customer and the carrier. We are always happy to offer as much assistance as is required to enable the client to complete the purchase of airline tickets themselves.
If a client wishes a greater degree of security we are able to arrange ATOL bonded bookings arranged via a partner company for which a surcharge will apply of 10% of the cost of the whole package.

3. FINANCIAL PROTECTION: To protect your funds from the unlikely event of our insolvency, We hold funds received from customers in a business account this is not accessed to pay any aspect of your safari but held until the completion of your safari/ our contract. We have a policy of paying our suppliers well in advance of our clients travel dates, so that if our company was to fail your bookings will remain intact.

3.1 PAYMENT: 30% deposit of the value of the ground package element only of your safari will be required on receipt of your booking confirmation. The balance (70%) will be due in full 40 days prior to departure or in the event of a short time between booking and departure full payment may be required with booking confirmation.
Cheques for deposit or balance payments should be made to Busanga Safaris Ltd.

3.2 CANCELLATIONS BY YOU: If the customer is unable to undertake the safari Cancellations will
Be subject to the following conditions. Which are calculated in % of the cost of the Safari which
The client will forfeit in the event of cancelling. This applies only to the Ground package element of the safari.

More than 90 days prior to departure = a full refund will be made
Between 90 and 30 days prior to departure = 50 %
Less than 30 days prior to departure = 100 %

The cost of your flight will be subject to the terms of the carrier your contract here is with the airline.
(Your travel insurers may offer cancellation cover, which can be reclaimed if you cancel 30 days prior to departure.)
5. CANCELLATIONS BY US: In the very unlikely event that we have to cancel your safari for any reason not in our control or as a result of our decision not to undertake the safari for reasons of safety, we will contact you immediately and will undertake to provide a full refund of any payments we have received from you. No further compensation will be given for consequential losses as a result of any cancellation made by us.
4. PRICES: Our Prices as outlined in our Web sites and printed information packs
Are based on “Per person”.
4.1 RATES INCLUDE: accommodation, domestic ground transfers. Game viewing activities including bush walks, game drives and most activities, but can vary depending on the particular camp or lodge, but will be provided as described in the brochure information. Accommodation in Hotel, which we arrange for you, is booked on a Bed and Breakfast basis only.
4.2 RATES EXCLUDE: (a)* International Air fares (b) Travel insurance (c) Visa entry charges payable in Kenya & Zambia (d) bills incurred whilst staying at the lodges and hotels described on our web site for any items not included in terms of your booking such as items of a personal nature, any other sundry items or meals incurred at the hotel.

5. WE OFFER discounted rates to groups of minimum 6 individuals travelling together and we will endeavour to provide own non shared accommodation but this can be subject to availability and will be confirmed at time of booking.

6. CHANGE OF PLAN BY YOU: We do not charge to alter any part of your safari however we cannot guarantee that we can or will be able to make changes as they will be subject to availability of accommodation and transport. We will however, endeavour to help you.

7. CHANGE OF PLAN BY US: In Africa local conditions and logistics can alter the best-laid plans, this does not mean you will not enjoy the safari you planned but timings may alter. If we are aware of a problem before you depart we will contact you to advise and if a planed part of your safari cannot be safely made (for example early rain makes access difficult) we will accommodate you at the other camps. If changes occur after the start of the Safari, the Camp Managers at Lewa / staff member from Busanga Safaris (if accompanied) will make the best alternative plans, which they will discuss with you at the time.

8. SPECIAL REQUIREMENTS: Any requirements by the client for special dietary needs should be highlighted at the time of booking to ensure we can plan ahead, failure to do so may make it difficult to cater to your special needs. It is the client’s responsibility to highlight any health problems or difficulties that may affect the client’s ability to undertake this type of travel. We will always endeavour to assist if we possibly can.
9. OUR LIABILITY: We accept our responsibilities in accordance with 1992 Consumer protection statutory instrument no 3288 Regulation 15 for the proper performance of our contract to you the client.

10. YOUR RESPONSIBILITY :It is the responsibility of the customer to ensure that all of their own necessary Immigration requirements are in place for the client to visit Kenya such as Visa’s if applicable. And to ensure that the client’s passport does not expire until well after the end of the intended stay in Kenya (recommend 6 months).

10.1 It is a condition of your contract with us to act in a prudent manor reflecting the nature of the environment you will be in. Guides and suppliers reserve the right to deny access to an activity based on their own professional judgment and experience for health and safety reasons. Guides and suppliers reserve the right to take whatever actions as deemed necessary to control a situation created by disorderly conduct, which will not be tolerated. The safety and enjoyment of all guests is paramount.
10.2 Clients must act with-in the local Law. If you are unsure on any aspect check with the local Camp Manager.
10.3 BUSANGA SAFARIS do not accept any responsibility if you fail to comply with any of the above conditions.

11. COMPLAINTS: If you are unhappy with any aspect of your safari whilst in camp please immediately speak to the Camp Manager or Busanga safaris staff if accompanying your safari, who will endeavour to rectify the situation.
If you are still not satisfied please make it known to our Camp Management and ask them to forward details of your complaint to us. The client should contact us by telephone and with full written details immediately on return and not after 14 days from the end of the safari.

11.FORCE MAJEURE: Busanga Safari and our suppliers cannot provide compensation or accept any responsibility for occurrences of an unusual or unforeseen nature. This means occurrences beyond our control, the consequences of which could not have been avoided even if due care is being exercised, including but not limited to technical, maintenance or mechanical problems, industrial disputes, civil strife, war or threat of war, weather and or terrorist activity. We will always assist our clients in any such situation but must limit our responsibility.